| Key | |||
|---|---|---|---|
| Value RAG Status | Trend | ||
| Off-target | +ve | Improvement | |
| Approaching target | -ve | Decline | |
| Within acceptable range of target | flat | No change | |
| Stakeholder/Financial Perspective | ||||
|---|---|---|---|---|
| Headline | Measure | Target | Value | Trend |
| Consumer Engagement | 453M | 447M | +ve | |
| TV OD Playback | 400M | 400M | +ve | |
| TV Linear IP Streams | 30M | 30M | +ve | |
| Website | 8M | 5M | flat | |
| Mobile | 15M | 12M | flat | |
| 159M | 97M | -ve | ||
| Freeview Play Native UIs | 100M | 50M | -ve | |
| Freesat G3 | 12M | 10M | flat | |
| ELTV | 15M | 12M | +ve | |
| Explore Freeview Play | 1M | 2M | +ve | |
| Accessible TV Guide | 1M | 1M | +ve | |
| Website | 15M | 12M | +ve | |
| Mobile | 15M | 12M | +ve | |
| 50% | 35% | TBC | ||
| Budgetary | £20,000 | (£14,000) | +ve | |
| Youview NGP Service | £18,000 | (£10,000) | +ve | |
| Arqiva Freeview Play MDS | £1,000 | £1,500 | +ve | |
| Merapar/BBC CSI | £- | £- | flat | |
| AWS/GCP Cloud Services | £2,000 | (£5,500) | -ve | |
| Customer Perspective | ||||
|---|---|---|---|---|
| Headline | Measure | Target | Value | Trend |
| Service Reliability | 99.99% | 99.99% | -ve | |
| Freeview CSI | 99.99% | 99.99% | -ve | |
| Freesat CSI | 99.99% | 100% | flat | |
| MDS | 99.99% | 100% | flat | |
| MSaaS | 99.99% | 99.99% | -ve | |
| NGP Metadata | 99.99% | 100% | flat | |
| NGP User Management | 99.99% | 100% | flat | |
| 1/1 | 4/5 | -ve | ||
| # Severity 1 incidents | 1 | 4 | -ve | |
| # Severity 2 incidents | 13 | 7 | +ve | |
| # Severity 3 incidents | 50 | 55 | -ve | |
| # Infosec incidents | 1 | 5 | -ve | |
| 30min | 13min | flat | ||
| Product Updates | ±10% | ±10% | +ve | |
| NGP CDX | 14 days | 14 days | +ve | |
| ELTV | 28 days | 32 days | flat | |
| ATVG | 180 days | 190 days | -ve | |
| Business IT Users | 6 - OK | 5 - Avg | TBC | |
| Complaints / mean-time to resolve | 12 / 5 days | 9 / 8 days | -ve | |
| Internal Processes Perspective | ||||
|---|---|---|---|---|
| Headline | Measure | Target | Value | Trend |
| Cost Efficiencies | £3,000 | £4,500 | +ve | |
| Automation | 80% | 50% | +ve | |
| Issue Management | 9/10 | 9/10 | flat | |
| Change Management | 7/10 | 2/10 | flat | |
| Release Management | 9/10 | 1/10 | +ve | |
| Asset Procurement and Management | 4/5 | 4/5 | flat | |
| Effective incident management | 95% | 98% | +ve | |
| Broadcast | 95% | 100% | flat | |
| Freeview Play | 95% | 98% | +ve | |
| Freesat G2/G3 | 95% | 100% | flat | |
| NGP | 95% | 30% | -ve | |
| Business IT | 95% | 80% | +ve | |
| Resilience | 95% | 50% | +ve | |
| Learning & Growth Perspective | ||||
|---|---|---|---|---|
| Headline | Measure | Target | Value | Trend |
| Training | 75% | 70% | +ve | |
| AWS/GCP Practitioner | 75% | 80% | flat | |
| Cloud security principles | 40% | 20% | +ve | |
| Cloud cost management | 40% | 30% | flat | |
| Service management | 40% | 40% | flat | |
| Service/process ownership | 95% | 20% | flat | |